Nairobi Serena Hotel | Hotel in Nairobi

| 9.4 (334 Reviews) |  1 Bathroom
Nairobi Hotel | Nairobi Serena Hotel

Hotel in Nairobi

A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.


An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in
An early check-in fee will be charged check-in start time: noon; check-in end time: midnight contactless check-in available early check-in subject to availability express check-in available late check-in fee: 75-percent of room rate for check-in between 6:00 pm and midnight
Check-out
A late check-out fee will be charged check-out before 10 am express check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 5 years old or younger stays free when using existing bedding. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately usd 40 for adults and usd 20 for children airport shuttle fee: usd 40 per person (one-way) airport shuttle fee per child: usd 40 (one-way) early check-in is available for a fee (subject to availability) late check-in fee: 75-percent of room rate for check-in between 6:00 pm and midnight late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 7997 safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Gary
Apr 26, 2026 04:48:26 PM
Review Score:   10
Summary: A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi
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FAQ's

Is this Nairobi Serena Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Nairobi Serena Hotel?

Check-in time for Nairobi Serena Hotel starts counting from 12:00 PM and check-out is until 10:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Nairobi Serena Hotel have a swimming pool?

Yes, this Nairobi Serena Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Nairobi Serena Hotel?

Best-rates for the Nairobi Serena Hotel starts from $209 per night with includes TV, Wheelchair Accessible, Accessibility, Business Services, Wellness Facilities, Spa, Entertainment, Internet, Air Conditioner, Pool, Balcony/Terrace, Sports/Activities, Bedding/Linens, Guest Services, Child Friendly, Laundry, Restaurant, Breakfast, Hot Tub, Kitchen, Parking, Designated Smoking Area, Bar, Toiletries with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Nairobi Serena Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Nairobi Serena Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Nairobi Serena Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Nairobi Serena Hotel?

Based on the information reported by the owner or manager, the Nairobi Serena Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Nairobi Serena Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD209
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