Mercure Nairobi Upper Hill | Hotel in Nairobi

| 8.5 (114 Reviews) |  2 Bathrooms  6 Guests
Nairobi Upper Hill Hotel | Mercure Nairobi Upper Hill

Hotel in Nairobi Upper Hill, Nairobi

Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests' needs." Mr Gerard MOUTOU, Hotel Manager. Mercure Nairobi Upper Hill is located in the financial district, surrounded by banks, international corporate companies, and Embassies and in close proximity to the Jomo Kenyatta International Airport. The hotel complex features a lounge bar, all-day dining restaurant, a gym and a heated outdoor pool. Conference facilities for meetings, events, and conferences for small to large groups. Located just 15 minutes from JKIA and close to Nairobi CBD, Mercure Nairobi is in the heart of the fast-growing business district of Upper Hill, perfect for enjoying a Kenyan safari or business trip. Discover Nairobi National Park, just 24 min from the Hotel. Welcome to Mercure Nairobi Upper Hill - a contemporary hotel located in Nairobi's financial district, just 15 minutes from Jomo Kenyatta International Airport and close to the Central Business District. Surrounded by banks, embassies, and multinational companies, the hotel also features WOJO, our vibrant co-working space offering shared desks and private offices for today's modern professionals. Experience the perfect balance of work and leisure at Mercure Nairobi Upper Hill. Our centrally located hotel offers stylish accommodations, delectable dining, and modern amenities. Re-energize at our fully equipped gym, featuring an extensive selection of modern fitness equipment. Then unwind in our serene outdoor lap pool area-perfect for relaxation after meetings or exploring the city. Experience the world's only national park in a capital. Explore Nairobi National Park, the Giraffe Center and the David Sheldrick Wildlife Trust. From these wildlife encounters to our urban pulse, this city offers a journey for every global traveler. "Experience the soul of Upper Hill at Mercure. Our 44-room hub blends workspitality via WOJO with locally inspired cuisines. Host in our 14th-floor boardroom for panoramic views or explore Nairobi from our prime financial district home." Mr Ken Musili, Hotel Management

Mercure Nairobi Upper Hill is located in Nairobi.

This 44 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Balcony/Terrace, Accessibility, and several others. This is a 4 star rated property and has over 114 reviews with the average score of 8.5 . Coming to Nairobi and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 44 Bedrooms Hotel if you want to learn more about this place in Nairobi. These details are authentic, as they are provided by our partner, booking.com.

This Mercure Nairobi Upper Hill in Nairobi is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Mercure Nairobi Upper Hill”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Bar
  • Snack bar
  • Fruit
  • Coffee house on site
  • Kids' meals
  • Special diet meals (on request)
  • Restaurant
  • Kid-friendly buffet
  • Wine/Champagne
  • Breakfast in the room
Parking
  • Parking
  • Parking garage
  • Free parking
  • Accessible parking
  • Parking on site
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
  • Visual aids (Braille)
  • Raised toilet
  • Auditory guidance
  • Lowered sink
  • Bathroom emergency cord
Activities
  • Cooking class
  • Game drives
  • Fitness center
Entertainment
  • Outdoor play equipment for kids
  • Board games/Puzzles
General
  • Facilities for disabled guests
  • Safe
  • Smoke-free property
  • Elevator
  • Soundproof rooms
  • Wifi in all areas
  • Air conditioning
  • Designated smoking area
  • Non-smoking rooms
Guest Services
  • Laundry
  • Business center
  • Meeting/Banquet facilities
  • Currency exchange
  • Dry cleaning
  • Shuttle service
  • Airport shuttle (additional charge)
  • Shared lounge/TV area
  • 24-hour front desk
  • Daily housekeeping
  • Room service
  • Tour desk
  • Ironing service
  • Packed lunches
  • Fax/Photocopying
  • Baggage storage
  • Concierge
  • Suit press
  • Airport shuttle
  • Invoice provided
Internet
  • Wifi
  • Internet
  • Free Wifi
Outdoors
  • Outdoor furniture
  • Sun deck
Security/Safety
  • CCTV outside property
  • 24-hour security
  • Fire extinguishers
  • CCTV in common areas
  • Security alarm
  • Smoke alarms
  • Key card access
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Property cleaned by professional cleaning companies
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Delivered food covered securely
  • Process in place to check health of guests
  • Access to healthcare professionals
  • Thermometers for guests provided by property
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Face masks for guests available
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Screens or physical barriers between staff and guests in appropriate areas
  • Cashless payment available
  • Physical distancing rules followed
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
7.76
Location:
8.21
Staff:
8.8
Facilities:
7.67
Comfort:
8.66
Cleanliness:
8.57
Gregory
Jun 9, 2026 07:00:00 AM
Review Score:   9
Canada
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Staff was great
Negative: I couldn't get a room with two beds, thankful for the cott they brought in
See All Reviews

Room Arrangement

Room Info Facilities
Superior King Room
Room Type: Double
Room Size: 31 m2
1 King bed(s) Bed
Superior King Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Hairdryer, Slippers, Toilet, Towels/Sheets (extra fee), Toilet paper, Walk-in shower, Bathtub, Bathtub or shower, Shampoo, Body soap, Private bathroom, Towels, Toothbrush, Free toiletries, Conditioner, Shower

General

Trash cans, Tile/Marble floor, Iron, Safe, Hypoallergenic, Smoke Alarm, Carbon monoxide detector, Air conditioning, Laptop safe, Carpeted, Ironing facilities, Soundproof, Key card access

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Electric kettle, Dining table, Refrigerator

Living Area

Desk, Dining area, Sitting area

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

View

City view

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Feather pillow, Socket near the bed, Non-feather pillow, Clothes rack, Adapter

Exclusive services

Free gym access, Concierge services

Physical distancing

Single-room AC for guest accommodation
King Room
Room Type: Double
Room Size: 30 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Hairdryer, Slippers, Toilet, Towels/Sheets (extra fee), Toilet paper, Walk-in shower, Bathtub, Bathtub or shower, Shampoo, Body soap, Private bathroom, Towels, Toothbrush, Free toiletries, Conditioner, Shower

General

Trash cans, Tile/Marble floor, Iron, Safe, Hypoallergenic, Smoke Alarm, Carbon monoxide detector, Air conditioning, Laptop safe, Carpeted, Ironing facilities, Soundproof, Key card access

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Electric kettle, Dining table, Refrigerator

Living Area

Desk, Dining area, Sitting area

Bedroom

Wardrobe or closet, Linens, Childrens' cribs

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room amenities

Feather pillow, Socket near the bed, Non-feather pillow, Clothes rack, Adapter

Exclusive services

Free gym access, Concierge services

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Mercure Nairobi Upper Hill pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Mercure Nairobi Upper Hill?

Check-in time for Mercure Nairobi Upper Hill starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Mercure Nairobi Upper Hill have a swimming pool?

No, this Mercure Nairobi Upper Hill does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Nairobi Upper Hill?

Best-rates for the Mercure Nairobi Upper Hill starts from $94 per night with includes Accessibility, Guest Services, Entertainment, TV, Sports/Activities, Wellness Facilities, Toiletries, Breakfast, Child Friendly, Laundry, Transportation/Shuttle, Security/Safety, Business Services, Restaurant, Bar, Internet, Parking, Designated Smoking Area, Wheelchair Accessible, Kitchen, Air Conditioner, Balcony/Terrace with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mercure Nairobi Upper Hill a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Nairobi Upper Hill wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mercure Nairobi Upper Hill is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Nairobi Upper Hill?

Based on the information reported by the owner or manager, the Mercure Nairobi Upper Hill indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Nairobi Upper Hill?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD94
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